Privacy Policy
Last updated: September 2026
Introduction
Aura Meadow is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Property preferences and requirements
- Communication records between you and our team
- Technical data including IP address, browser type, and device information
- Usage data about how you interact with our website
How We Use Your Information
We use your personal information for the following purposes:
- To provide our property search and consultation services
- To respond to your enquiries and communicate with you
- To match you with suitable properties in our portfolio
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have provided explicit consent for specific purposes
- Contractual necessity: Where processing is necessary to fulfil our services to you
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Where we are required to process data by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless you request earlier deletion. Technical logs are retained for twelve months for security purposes.
Your Rights
Under data protection law, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure (the right to be forgotten)
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Third-Party Sharing
We do not sell your personal data. We may share your information with:
- Landlords and property owners (with your consent) to facilitate viewings and tenancy arrangements
- Service providers who assist with our operations (bound by confidentiality agreements)
- Legal and regulatory authorities when required by law
International Transfers
Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Aura Meadow
47 Castle Gate
Nottingham NG1 7AP
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.